Most leaders agree that the pressures and expectations of business have increased dramatically in the last decade. Results, profits, and value for shareholders often take top priority, and it seems everyone wants everything faster. With technology evolving quickly and the drive to do more with less, many leaders act like things can be accomplished with the push of a button, and when they’re not, they demand answers.
In the process, leaders lose sight of treating people with understanding and support, which burdens everyone with stress and dissatisfaction. Leaders who are unfamiliar with the specifics of how projects are accomplished lack one of the most powerful management tools: patience.
The Misnomers About Patience
We would all enjoy instant rewards. The reality of instantaneous reward is seldom realistic. The more complex the circumstances, the more time required to implement true solutions. Patience is the combination of understanding that many things take time and the willingness to allow that to play out.
In this fast-paced culture, patience is often seen as an inability to act. This stems from the incorrect assumptions that all direction is immediately evident, or all choices are obvious or no deadline ever dare be missed. Seasoned leaders know better.
When a leader takes time to choose a direction it isn’t always because of insecurity or the inability to grasp the specifics. Getting to the bottom of things often takes great effort and time to assure the most effective decisions can be made. Accounting for past lessons learned is also a significant process. Many corporate directions have failed because plans were rushed.
Another incorrect view of patience is common with that of other “soft” skills; they are associated with leadership weakness. Leadership expert Ritch Eich describes in Industry Week how patience is lumped into the same category as empathy, approachability, listening and transparency. The old-school mindset leads from intimidation, ego and control with little to no consideration of employee needs. In subservient cultures under old-school leaders, workers have little say and few options.
The great leaders I have worked with recognize that employees don’t put up with this. Talented people are hard to find, and retention is key for success. The old leadership mindset requires an entire paradigm shift; respect and support of employees is critical. Soft skills, including patience, are now employed by the best leaders to engage and inspire employees. They know productivity is vitally dependent on employee satisfaction. People on the receiving end of impatience won’t take long to dislike their jobs and find a better one somewhere else. Leaders who have patience are among those who forge the strongest teams and succeed from that strength.
Patience is seen by many as slowing things down, risking the quick completion of critical projects. Impatient leaders see a need to keep the pace of progress hot; they make rapid decisions in order to obtain rapid results. In reality, haste generally raises the likelihood of mistakes and oversights. This can cause major delays when work needs to be redone or cleaned-up. Paradoxically, slowing things down can speed productivity. A leader’s patience in getting things right offers an effective use of time and talent.
What do you think? What misnomers on patience have you encountered? I’d love to hear from you. You can reach me on LinkedIn.